Legal Framework
Terms & Conditions and Privacy Policy – Rusokh Platform
Version: 1.0 | Release date: 18 April 2026 (20 Shawwal 1447 AH). Effective until further notice or an official update from the Company. Operator: GHRS Ventures.
This document governs your use of the Rusokh digital educational platform across all channels (website, app), owned and operated by GHRS Ventures, and constitutes a legally binding agreement under the laws of the Kingdom of Saudi Arabia.
1. Definitions
Platform: the Rusokh digital educational platform across all channels (website, app), owned and operated by GHRS Ventures. Company: GHRS Ventures, owner and operator of the Platform. Student: anyone who creates an account and uses educational content. Subscriber: anyone who subscribes to paid or free educational content. Instructor: a content provider on the Platform under a separate agreement with the Company. Educational Content: all published materials — videos, written materials, quizzes, presentations. Subscription: temporary access to content in exchange for fees or free of charge per the chosen plan. Personal Data: any data that identifies the user, per the Personal Data Protection Law (M/19) of 1443 AH.
2. Acceptance & Eligibility
By using or accessing the Platform in any way, you acknowledge that you have read, understood, and fully agreed to be bound by these terms, which constitute a legally binding agreement under the laws of the Kingdom of Saudi Arabia. Eligibility: - Users must be at least 18 years old, or enrolled in an officially recognised educational institution. - Users under 18 may use the Platform under the full supervision and responsibility of a legal guardian, who accepts these terms on their behalf and bears all legal responsibility for their activity. - Users must provide accurate information and update it promptly. Amendments: The Company reserves the right to amend these terms at any time, with prior notice of material changes via email or in-app notifications 15 business days before they take effect. Continued use after that constitutes acceptance; otherwise you may end your subscription before the effective date.
3. Prohibited Uses
Users are prohibited from: - Creating more than one account without prior written permission from the Company. - Sharing account credentials or access with any other person. - Downloading, recording, copying, republishing, or selling content by any means. - Using content for commercial purposes or deriving works from it without prior written permission. - Publishing offensive, misleading, or unlawful content, or content contrary to Islamic values or the laws of the Kingdom. - Using the Platform in any way that harms it, its users, or the Company's reputation. The user bears full responsibility for all activity originating from their account, with or without their knowledge.
4. Licence & Intellectual Property
4.1 User Licence The Company grants subscribers a limited, personal, non-exclusive, non-transferable licence to use content solely for personal educational purposes during their active subscription. This licence terminates immediately upon subscription expiry or any breach of these terms. 4.2 Company Ownership The Company owns all intellectual property rights related to the Platform — design, trademarks, software, and proprietary content — subject to the Copyright Law issued by Royal Decree No. (M/59) dated 10/06/1447 AH. 4.3 Instructor Ownership Instructors retain full intellectual property rights over their content and grant the Company a non-exclusive licence to display, market, and stream it via the Platform for the duration of their agreement. Unauthorised use of any content or trademark is strictly prohibited and will result in full legal liability.
5. Subscriptions & Pricing
- Subscription prices are clearly displayed on each course page before purchase and vary by course and plan. - All prices are inclusive of VAT unless otherwise stated. - Subscriptions grant access for a fixed period per the chosen plan. Reactivation: Reactivation requests are accepted once only where a course is deleted or access is blocked for technical or administrative reasons outside the user's control, after official proof is provided, and processed during the following academic term or within 30 days of problem verification, whichever is sooner.
6. Refund Policy
By completing a subscription and accessing content, the user acknowledges that the digital service has been fully delivered upon opening access, and therefore the amount paid is non-refundable under all circumstances as a general rule. Narrow regulatory exception: Refund requests are only accepted if the user meets ALL of the following conditions together, without exception: First — nature: The cause must be a complete technical failure preventing access to the entire course content, with no exceptions however minor. Second — timing: The failure must be reported within 24 hours of its first occurrence; no report is accepted after that under any label or justification. Third — technical evidence: The following technical documentation must be submitted in full, in a single email to Info@rusokh.com: - Continuous screen recording clearly showing the failure for no less than 5 minutes. - Multiple screenshots timestamped from at least two different devices. - An ISP report proving the user's connection was intact. - Network logs from the device used. Fourth — non-use: The user must not have accessed any portion of the content, completed any quiz, or interacted with the Platform in any way after subscription. Fifth — verification: All submitted documents are subject to review by the Platform's technical team for 15 business days, and the team's decision to confirm or deny the failure is final, binding, and non-appealable. Sixth — singularity: The right to request a refund is granted once only throughout the user's relationship with the Platform, regardless of the number of subscriptions. Categorical refusal: Refund requests are categorically refused in all of the following cases, without exception: - Non-access or non-use on any pretext. - Dissatisfaction with the instructor's style, presentation, or content quality. - Change in the user's personal or academic circumstances after subscription. - Objection to the proportion of free or preview content provided before subscription. - Documents submitted incomplete, fragmented, or past the deadline. - Any activity recorded on the account after subscription, even a sign-in alone. - Any case that does not meet all six conditions above together.
7. Account Suspension & Termination
By the user: Users may terminate their account at any time via support with no refund. By the Company: The Company may suspend or permanently terminate accounts for violations, fraud, or intellectual property infringement. For non-serious violations, prior warnings are sent; for serious ones, immediate suspension without notice is permitted. No refund is issued for termination due to a violation.
8. Limitation of Liability & Force Majeure
The Platform is provided "as is" without warranties beyond what is stated on each course page. The Company is not liable for: academic or professional outcomes, service interruptions for scheduled maintenance or force majeure, or any indirect or consequential damages. Maximum liability in all cases is the actual amount paid in the last 3 months preceding the cause of claim. The Company bears no liability for delay or failure caused by matters beyond its control such as natural disasters, infrastructure outages, or governmental decisions, while informing users promptly and making reasonable efforts to resume service. The foregoing does not prejudice any rights guaranteed by the Consumer Protection Law or any other laws in force in the Kingdom.
9. Privacy Policy & Data Protection
The Company is committed to protecting user privacy per the Personal Data Protection Law (M/19) of 1443 AH and its executive regulations. 9.1 Data we collect - Registration data: name, email, mobile number, encrypted password. - Billing data: payment method (last 4 digits only), subscription date and value, invoice history. - Usage data: subscribed courses, completion rates, quiz results, watch duration. - Technical data: IP address, browser and device type, cookies, performance data. We do not collect sensitive data (health, religious, biometric, genetic) without separate explicit consent. 9.2 Processing purposes and legal bases - Operating the account and processing payments: contract performance. - Personalising the experience and tracking study progress: contract performance / legitimate interest. - Sending service notifications: contract performance. - Improving the Platform and its performance: legitimate interest. - Marketing communications and offers: explicit user consent (optional and revocable). - Compliance with legal requirements: legal obligation. 9.3 Data sharing We never sell your data to any third party under any circumstance. We share data only with: approved payment providers (PCI-DSS), email and notification providers, cloud hosting providers, and government and judicial authorities upon lawful request — in all cases, the minimum necessary to achieve the purpose, and subject to those parties' compliance with equivalent protection standards. 9.4 Cookies We use four types of cookies: strictly necessary for operation (cannot be disabled), analytics, preferences, and marketing — the latter three are controllable from the Platform's privacy settings or your browser. 9.5 Data security We apply: SSL/TLS encryption for data in transit, encryption of sensitive data at rest, restricted and monitored access, regular security reviews, and regular backups. If a security breach affecting your data occurs, we notify you immediately per the regulatory requirements. 9.6 Data retention - Active account data: for the duration of account activity. - Subscriptions and invoices: 7 years (regulatory requirement). - Usage logs: 3 years from the end of the last subscription. - Operational data after account deletion: 30 days. - Support logs: 2 years from last contact. After retention expires, data is securely and permanently deleted or anonymised. 9.7 Data subject rights At any time you have the right to: know what we collect and why — access a copy of your data — correct any inaccurate data — delete when the need ends — object to direct marketing — withdraw consent without retroactive effect on prior processing. To exercise any of these rights, send a written request to Info@rusokh.com with identity details, and we will respond within 30 days of receipt. 9.8 Minors' privacy The Platform does not independently target users under 18. If a minor is found to be registered without guardian supervision, the account is suspended and its data deleted immediately. Guardians bear full responsibility for any use under their supervision. 9.9 Data transfer outside the Kingdom We do not transfer your data outside the Kingdom except after verifying an adequate protection level at the recipient, or by binding contractual agreements, or with your explicit consent where applicable.
10. Accountability & Legal Proceedings
In case of violation, the Company may: immediately suspend the account or cancel the subscription for serious cases, claim compensation under the Civil Transactions Law, and take necessary legal action including reporting cyber crimes under the Anti-Cyber Crime Law.
11. Governing Law & Jurisdiction
This document in all its clauses is subject to the laws of the Kingdom of Saudi Arabia and the principles of Islamic Sharia. Jurisdiction: the competent courts in the city of Riyadh. The parties are encouraged to pursue mediation and amicable settlement within 30 days before filing any legal proceedings.
12. Contact & Final Provisions
Contact: - Email: Info@rusokh.com - Address: Riyadh, Kingdom of Saudi Arabia - Response time: 3–5 business days for general enquiries, 30 days for personal data requests. Privacy complaints: If you are not satisfied with our response, you may contact the Saudi Data & Artificial Intelligence Authority (SDAIA) as the competent regulatory authority. Final provisions: - Severability: Invalidity of any clause does not affect the remaining clauses. - Entire agreement: This document supersedes any prior agreements between the parties. - Waiver: The Company's failure to exercise any right does not constitute a waiver. - Notices: Sent to the email address registered on the Platform. - Document review: This document is subject to periodic review; the next review is scheduled for 18 April 2028 or upon any regulatory amendment requiring it before that date. Issued on 18 April 2026 — GHRS Ventures, Rusokh Platform. Email: Info@rusokh.com | Riyadh, Kingdom of Saudi Arabia.